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Shipping Policy

We believe shipping should be simple and dependable. To help ensure your order reaches you safely, we use DHL for order delivery and shipment handling.

Order Handling

Once your order has been successfully placed and payment has been confirmed, we begin preparing your items for shipment.

Orders are generally packed and dispatched within 1–3 business days. During major promotions, holidays, or unusually busy periods, preparation may take additional time.

A confirmation message with your tracking details will be sent after your order has been dispatched.

Estimated Transit Times

After your parcel has been collected by DHL, delivery normally takes approximately:

Domestic: 2–5 business days
International: 5–14 business days

These timeframes are estimates only. Actual delivery can vary depending on destination, customs procedures, weather, transportation conditions, and local delivery operations.

Tracking Your Package

A DHL tracking number will be provided once your shipment has entered the carrier's network.

Tracking information may take 24–48 hours to appear or update after dispatch. Please don't be concerned if your tracking page does not show movement immediately after receiving your shipping confirmation.

Shipping Fees

Shipping costs are determined by the destination and the characteristics of the shipment. Any applicable shipping charge will be displayed during checkout before your order is finalized.

If we offer a free-shipping promotion, the conditions of that promotion will apply.

International Delivery

International customers may be responsible for charges imposed by their destination country, including customs duties, import taxes, VAT, clearance fees, or brokerage charges.

Such charges are determined by local authorities and are separate from our store's shipping fee.

Customers are also responsible for providing any information required to facilitate customs clearance.

Address Information

Please make sure your shipping address is complete and accurate before placing your order.

We recommend checking your:

Full name
Street and building information
Apartment, unit, or suite number
City
Postal/ZIP code
State or province
Telephone number

If you discover an incorrect address after ordering, contact us immediately. We will try to assist before dispatch, but we cannot guarantee that an address can be changed once the parcel has entered DHL's delivery network.

Delivery Attempts

If nobody is available to receive a shipment, DHL may provide options such as another delivery attempt, collection from an authorized location, or other arrangements depending on the destination.

A shipment that cannot be delivered may eventually be returned to the sender. If a reshipment is required because of an incorrect address, refusal, or failed delivery attributable to the customer, additional shipping charges may apply.

Delays Beyond Our Control

Occasionally, delivery may take longer than expected because of circumstances outside our control. These may include customs inspections, severe weather, public holidays, transportation interruptions, operational disruptions, or other unforeseen events.

We will do our best to assist when a shipment is delayed, but estimated delivery dates cannot be guaranteed.

Damaged Packages

If your package arrives damaged, please keep the original packaging and take clear photographs of the parcel and affected items.

Contact our customer service team as soon as possible with your order number, tracking number, photographs, and details of the damage so we can help determine the next steps.

Lost Shipments

If your parcel appears to be lost or the tracking information has remained unchanged for an unusually long period, please contact us.

We may coordinate with DHL to investigate the shipment. Please understand that carrier investigations can require additional time before a final outcome is available.

Delivery Confirmation

DHL may record delivery using a tracking scan, signature, electronic confirmation, or another delivery confirmation method depending on the service and destination.

Once the carrier confirms delivery to the address supplied with the order, responsibility for the parcel may be subject to the carrier's delivery records and applicable policies.